Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept the below payment options:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • UnionPay

Check our Payment Policy for more information.

Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom.

How long will it take to receive my order?

  • Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London). Orders received after this time will be processed the following business day.
  • Order handling time: 1 to 2 business days, fulfilled Monday to Friday. After this time, the shipment is delivered to the carrier company and is ready for transit.
  • Transit time: 7 to 8 business days, delivered Monday to Friday.

Check our Shipping & Delivery Policy for more information.

When will I get paid after returning my product?

Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method. Check our Return & Refund Policy for more information.

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track Order page.

Do you ship internationally?

No, we only ship our products to the United Kingdom.

What if I receive a defective or wrong product?

If you receive an item that is defective or not what you ordered, we apologize for the inconvenience. Please provide us with clear photographic evidence of the issue,In such cases, we will take full responsibility for the return shipping costs. Please contact us to arrange your return and ensure you receive the correct.

How can I contact customer support?

You can contact our customer support team by visiting our contact page. where you can find a contact form to fill and submit or you can find other contact information here, such as email - info@livmoda.com.

What is the process for exchanging a product?

Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.

Contact information

Store Name: Livmoda
Address: Robert Schumandomein 2, Maastricht, Limburg, 6229 ES, The Netherlands

E-mail: info@livmoda.com
Contact form: Click here
Tel: +31616419551

Customer service hours:
Monday to Sunday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)

We aim reply to your e-mail within 1 day.